Cookie Policy

1. What Are Cookies and Similar Technologies

Cookies are small text files that are placed on your device when you visit our website or use our mobile application. These files contain information that is transferred to your device's hard drive and stored for future reference. Cookies enable us to recognise your device and remember certain information about your preferences and past actions on our platform.

In addition to traditional cookies, we also employ similar tracking technologies including:

• Web beacons and pixel tags that help us understand user engagement with our content
• Local storage objects that maintain data locally within your browser
• Session storage that temporarily stores information during your active browsing session
• Device fingerprinting techniques that collect information about your device configuration
• Software development kits (SDKs) embedded in our mobile applications

These technologies work together to provide essential functionality for our online casino services, enhance security measures, and personalise your gaming experience according to Australian gambling regulations and responsible gaming requirements.

2. Types of Cookies We Use

Our platform utilises various categories of cookies, each serving specific purposes to ensure optimal functionality and user experience. Understanding these different types helps you make informed decisions about your cookie preferences and privacy settings.

Essential cookies are strictly necessary for the operation of our casino platform and cannot be disabled without significantly impacting core functionality. These include:

• Authentication cookies that maintain your logged-in status during gaming sessions
• Security cookies that protect against fraudulent activities and cyber threats
• Load balancing cookies that distribute traffic across our servers efficiently
• Payment processing cookies that facilitate secure financial transactions

Performance and analytics cookies help us understand how users interact with our platform, allowing us to improve services and identify technical issues. Functional cookies remember your preferences and settings to personalise your experience. Marketing cookies enable us to deliver relevant promotional content and measure the effectiveness of our advertising campaigns, always in compliance with Australian consumer protection laws.

3. Purposes and Legal Basis for Cookie Usage

We process cookies based on several legal grounds recognised under Australian privacy legislation. Our primary legal basis includes legitimate interests in providing secure, functional casino services, contract performance to deliver the gaming experience you expect, and your explicit consent for non-essential tracking technologies.

The specific purposes for which we use cookies include:

• Maintaining account security and preventing unauthorised access to your gaming account
• Processing deposits, withdrawals, and other financial transactions securely
• Ensuring compliance with Australian gambling regulations and age verification requirements
• Implementing responsible gambling measures and self-exclusion tools
• Providing customer support and resolving technical issues efficiently
• Analysing gaming patterns to improve our slot games and casino offerings
• Delivering personalised promotional offers and bonuses based on your preferences
• Preventing fraud, money laundering, and other illegal activities

All cookie usage aligns with the requirements of the Interactive Gambling Act 2001 and other relevant Australian legislation governing online gambling operations and consumer data protection.

4. Third-Party Cookies and Data Sharing

Our platform may include third-party cookies from external service providers who assist us in delivering comprehensive casino services. These partnerships enable us to offer enhanced functionality, payment processing, customer support, and marketing capabilities while maintaining strict data protection standards.

Third-party cookies may originate from:

• Payment processors and financial institutions facilitating secure transactions
• Game developers and software providers powering our slot machines and casino games
• Analytics services helping us understand user behaviour and platform performance
• Customer service platforms enabling live chat and support ticket management
• Advertising networks delivering relevant promotional content
• Security services protecting against fraud and cyber attacks

We carefully vet all third-party partners to ensure they comply with Australian privacy laws and maintain appropriate data security measures. However, we recommend reviewing the privacy policies of these third parties to understand their specific data handling practices, as they may differ from our own policies and procedures.

5. Managing Your Cookie Preferences

You have significant control over how cookies are used on your device and can modify your preferences at any time. Our platform provides user-friendly tools to manage your cookie settings without compromising essential functionality required for safe gambling operations.

To adjust your cookie preferences through our platform:

• Access the Cookie Settings section in your account dashboard
• Review different cookie categories and their specific functions
• Toggle non-essential cookies on or off according to your preferences
• Save your preferences to apply changes across future browsing sessions
• Update your settings whenever your preferences change

Additionally, you can control cookies directly through your browser settings. Most modern browsers provide comprehensive cookie management tools, allowing you to block specific types of tracking, delete existing cookies, or receive notifications when new cookies are set. However, disabling certain cookies may limit your ability to access specific features of our casino platform or complete financial transactions.

6. Browser-Specific Cookie Controls

Each web browser offers different methods for managing cookie settings and privacy controls. Understanding how to configure these settings empowers you to maintain your preferred level of privacy while enjoying our casino services.

For Google Chrome users:

• Navigate to Settings > Privacy and Security > Cookies and other site data
• Choose from options including blocking all cookies, blocking third-party cookies, or allowing all cookies
• Add specific websites to allow or block lists for customised control
• Clear existing cookies and site data for a fresh start

Mozilla Firefox provides privacy controls through Settings > Privacy & Security, where you can select standard, strict, or custom tracking protection levels. Safari users can access cookie settings through Preferences > Privacy, with options to prevent cross-site tracking and manage website data. Microsoft Edge offers similar functionality through Settings > Cookies and site permissions, allowing granular control over different types of tracking technologies.

Mobile browsers typically include privacy settings within their respective settings menus, though the exact location may vary depending on your device's operating system and browser version.

7. Data Retention and Your Rights

We retain cookie data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations under Australian law, and maintain the security and integrity of our casino platform. Different types of cookies have varying retention periods based on their specific functions and regulatory requirements.

Session cookies are automatically deleted when you close your browser, while persistent cookies may remain on your device for predetermined periods ranging from days to years, depending on their purpose. We regularly review and update our retention practices to ensure compliance with evolving privacy regulations and industry best practices.

Under Australian privacy law, you possess several important rights regarding your personal data and cookie usage:

• The right to access information about what cookies we use and why
• The right to request correction of inaccurate personal information
• The right to lodge complaints with the Office of the Australian Information Commissioner
• The right to withdraw consent for non-essential cookies at any time
• The right to receive clear information about our data processing practices

To exercise these rights or seek clarification about our cookie practices, please contact our privacy team through the designated channels provided in our Privacy Policy. We are committed to responding promptly to all legitimate requests and maintaining transparent communication about our data handling practices in the dynamic online gambling environment.